IMPORTANT: Before you make a maintenance request, please read through the advice below.
Help, my toilet is clogged!
If your toilet clogs during routine use, you can often use a plunger to push the blockage through the pipes. Place the plunger over the drain hole and pump up and down to break up the clog. Be careful not to flush while performing this exercise, as you could overflow the basin and flood the bathroom.
Other Drain Problems
If you're experiencing other drain clogs, you may also be able to use a plunger in your sink, bathtub, or shower. Please note, this generally only works for minor clogs.
If you choose to use a drain cleaner, please only use non-corrosive chemicals to avoid damaging the pipes.
If you have lost electrical power in your rental home, first call your utility provider for more information. Temporary outages often occur during periods of bad weather or when construction is taking place in the neighborhood.
If you trip your circuit breaker by overloading the circuit, you'll need to reset it. Locate the breaker box and make certain the lever is in the "ON" position.
Be careful not to overload your circuit, as this could potentially become a fire hazard. If you trip your breaker, work to identify the cause to prioritize safety in your rental home.
I don't have hot water.
If you live in a single family home, a water heater should give you constant access to hot water. Locate your tank and check that the settings are accurate before contacting us.
If you make any changes, please wait 15 to 20 minutes before testing that they've taken effect. This will give the water a chance to heat up properly.
HVAC: Heat and A/C Failures
If your home's climate controls aren't working properly, you can troubleshoot the system with your central thermostat. Check that all settings are correct and the system is not in vacation mode.
Cycle the system if possible. You might also want to contact your utility provider to make sure there are no problems with your account.
I'm in an emergency situation!
If you're in a dangerous situation and need immediate help, call 911 for professional assistance.
For maintenance emergencies, call our office.
Still having problems? Log into the portal to make your repair request.
Log in Now
Ready to make a repair request? Log in now to get started. Please provide as much information as possible for us to help you.
New to Paradise Palms?
If you're a new tenant and need help accessing the portal system, call us: (941) 315-8504